Food Hygiene Rating
On Tuesday 21st October 2020 we were inspected by Newcastle City Council and received a 5* (Very Good, the highest possible standard) Food Hygiene Rating.
Allergens
While Nil Living take great care to store and package all products in accordance with food hygiene regulations, allergens including but not limited to : celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soya, sulphur dioxide and sulphites and tree nuts are present in our shop. These can be present in the form of granules, dust and / or airborne particles.
Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination, however we cannot guarantee this.
No allergen, nutritional or ingredient information on our website should ever be considered a guarantee. If you have questions about allergens please get in touch.
Food 'Best Before' Dates
For the food items we sell by weight; due to the nature of the food products we sell by weight, they normally have very long shelf lives. We sell items up to one calendar month before their ‘best before’ date, so your products will always have a minimum of 1 month before they reach their ‘best before’ date. If you would like us to include the ‘best before’ dates on the labels please let us know in the ‘special requests’ section at the checkout.
Product Information
Product information and photographs used on our website are for general advice and illustrative purposes. Although we make every effort to ensure our product information is up to date on our website, please always read labels, warnings, and directions provided with the product before using or consuming the product.
The pictures and product information populated on this website is provided by supplier's and not the property of Nil Living. Any imagery taken of the Nil Living store and the Grainger Market has been captured by a local photographer.
Packaging
Food products bought from our ‘plastic-free pantry’ range are packed in compostable paper bags made from sustainably sourced, recycled materials. These bags can also be re-used for lunch boxes or for storing food waste, veggie peels, eggs shells, etc., which are going to be composted.
We recommend that you immediately transfer bulk food items from paper bags into air-tight containers at home to maintain the freshness of the produce.
If you cannot bring your own bottle to refill, we do stock 'forever bottles' or we offer pre-filled returnable glass bottles, we charge a deposit of 1GBP per bottle which is refunded on return.
If using our prefilled bottlle scheme we recommend that liquids are transferred into your own bottles at home, especially if liquids are to be used in a wet / bathroom environment.
If you opt for local delivery, your bottles will also be prefilled. We supply 1L glass and 5L plastic (reused) bottles.
Packaging
Our postage boxes have been carefully selected, in lots of different sizes, so the amount of space and weight isn’t more than it needs to be to get your items safely to you. They are 100% recyclable (but we’d love it if it was reused first!) and are made from a minimum of 75% recycled fibres.
The materials used to protect the items in the box are reused from our own deliveries. It will usually be recyclable brown kraft paper or other reused packaging, but will always be plastic free.
The tape (also available to buy on our website for gift wrapping!) is made from brown kraft paper, with a natural rubber based adhesive. This means that you don’t need to remove the tape if you’re recycling your boxes !
Pricing
We aim to be as accessible as possible and match our pricing to our investment. Prices will flucuate and be adjusted based on our wholesale pricing and current economic status.
We can't compete with all supermarket chains, although we do bet their pricing in lots of areas but not all. It can be difficult for a small business like ours who doesn't benefit from the volumes that the supermarkets do, we want to get as many people as possible shopping zero waste.